Privacy Policy

Last Updated: June 8, 2026

💡 In Short
We collect information to provide and improve Zerene products and services. We do not sell your personal information. We may use anonymized and aggregated data to improve our products, understand outcomes, and conduct research. You may contact us at privacy@zerenelife.com with questions or requests regarding your information.

Your Privacy Matters

At Zerene, we believe your data belongs to you.

This Privacy Policy describes how Zerene Inc. (“Zerene,” “we,” “us,” or Our”) collects, uses, and protects information when you use our website, mobile application, coaching services, and products (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Information You Provide

When you interact with Zerene, we may collect information you choose to provide, including:

  • Name and Phone number
  • Email address, Shipping address, and Billing address
  • Account information & Purchase history
  • Coaching communications & Customer support requests
  • Survey responses
  • Information you voluntarily provide about your experiences and goals

2. Device and App Data

When you use a Zerene device and mobile application, we collect information needed to provide the service and track your progress, including:

  • Pressure measurements
  • Motion and orientation information
  • Training session activity
  • Device performance information & diagnostics
  • Battery and connectivity information
  • App usage information

This information helps us provide coaching, personalize your experience, monitor device performance, and improve our products.

3. Website Usage Information

When you visit our website, we may automatically collect information such as:

  • IP address & Approximate geographic location
  • Browser type & Device type
  • Pages visited & Time spent on pages
  • Referring websites & Website interactions

How We Use Information

We use the collected data to actively manage, run, and scale our system workflows:

  • Order Fulfillment: Process orders and deliver physical products.
  • Service Delivery: Provide specialized coaching services and operate the Zerene application.
  • Experience Optimization: Personalize your experience, track training progress, and develop new features.
  • Communications: Send service-related updates, improve customer support, and communicate updates.
  • Compliance: Comply with strict legal and data obligations.

Product Improvement and Research

One of Zerene’s goals is to continuously improve our products and better understand how users respond to training. To support these efforts, we may analyze information generated through use of our products and services.

Whenever possible, we use aggregated, de-identified, or anonymized information for these activities. This information may be used to:

  • Improve training algorithms and evaluate product effectiveness.
  • Understand user outcomes and conduct internal research.
  • Support scientific, educational, or clinical presentations.
  • Publish aggregated findings that do not identify individual users.

We will not publicly identify individual users without obtaining additional permission when required.

Coaching Services

If you participate in coaching services, Zerene coaches may review your session information, device usage, progress metrics, goals, and communications in order to provide personalized guidance and support. This information is used to support coaching services, improve customer outcomes, and improve the overall effectiveness of the Services.

When We Share Information

We do not sell your personal information. We may share information with trusted service providers that help us operate our business, including:

  • Shopify (E-commerce and order processing)
  • Amazon Web Services (Cloud infrastructure)
  • Mailchimp (Email communications)
  • Logistics Partners (Shipping and fulfillment providers)
  • Financial Partners (Payment processors and gateways)
  • Support Software (Customer support infrastructure providers)

These providers are only permitted to use information as needed to perform services on our behalf. We may also disclose information when required by law or to protect the safety, rights, and security of Zerene, our customers, or others.

Cookies and Analytics

Like most modern websites, we use cookies and similar technologies to keep the website functioning properly, remember preferences, understand how visitors use our website, and measure marketing effectiveness.

We currently leverage the following analytics tracking tools:

  • Google Analytics & Google Tag Manager
  • Meta Pixel & Reddit Pixel
  • Hotjar

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Communications & Security

Email Communications

If you subscribe to updates, make a purchase, create an account, or participate in coaching services, we may send you emails related to transactions, account activity, product updates, or promotions. Marketing emails always include an explicit unsubscribe link.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. While no system can guarantee absolute security, protecting customer data is an foundational part of how we operate.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain customer accounts, improve our products, and comply with legal obligations. We may retain anonymized, aggregated, or de-identified information indefinitely for research purposes.

Your Rights & Choices

You have the direct right to control your information footprints:

  • Request access to your personal information.
  • Request corrections to inaccurate information.
  • Request complete deletion of your records.
  • Unsubscribe from marketing distributions.

California Privacy Rights

If you are a California resident, California law may provide additional rights regarding your personal information, including the right to know what personal info we collect, request deletion/correction, and receive details about data usage.

Disclaimers & Limitations

Children’s Privacy

Zerene’s Services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13.

Healthcare Disclaimer

Zerene is not a healthcare provider and does not provide medical diagnosis, treatment, or medical advice. Our products are intended to support training, coaching, education, and personal awareness. Users should always consult qualified healthcare professionals regarding explicit medical concerns.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy as our products and services evolve. If we make material changes, we will update the date at the top of this page and provide notice when appropriate.

Contact Us

For questions or explicit access requests regarding this Privacy Policy, please reach out to us at:

🏢 Zerene Inc.
P.O. Box 5167
Walnut Creek, CA 94596
United States

✉️ Email: privacy@zerenelife.com
🌐 Website: https://zerenelife.com