Disclosures

Is Zerene for Me?

Most adults who can comfortably wear a mouthguard can use Zerene.

Zerene might be a great fit for you if:

  • You are at least 18 years old
  • You are able to use a Dental Impression Kit
  • You are able to wear a mouthguard

When Zerene might not be a great fit:

  • Zerene is not recommended for those who wear plastic aligners, dentures, or braces

Nothing to Lose Guarantee

In order to be eligible for this money back guarantee, you must follow the instructions for use, roughly outlined below:

  • Complete and return your dental impression kit once the Zerene Coach approves your photos
  • Use your Zerene in “Study Mode” for at least 5 days to establish a baseline of your teeth clenching/grinding severity and other characteristics
  • Use your Zerene in “Training Mode” for at least 9 consecutive days, following Zerene Coach advice as possible
  • Allow 14 additional days for training adjustments and use that might help get a better result
  • Refund requests must be made within 45 days after receipt of your Zerene.

Refund Process:

  • Request your refund via support in the Zerene App
  • Complete the Refund Processing Form
  • Send your complete Zerene kit back to us (buyer pays return shipping)
  • Refunds are issued upon receipt of returned Zerene device

Note: Refunds are offered on the sale price of Zerene, exclusive of tax

What You'll Need

In order to use Zerene you’ll need:

A smartphone using

  • Apple iOS v15.5 or later.   
  • Android OS v7 or later.  

Access to the internet or wireless data

Refunds, Returns & Exchanges

Zerene offers a money-back “Nothing to Lose Guarantee.” You can find more details about it here. You must meet certain criteria to qualify for that guarantee, including requesting your refund within a certain timeframe.

Beyond that guarantee we are unfortunately unable to offer any refunds, returns, or exchanges once you’ve purchased Zerene. 

Membership & Ongoing Costs

Membership

  • A membership is required to use Zerene
  • Each new Zerene includes 90 days of membership
  • Beyond the first 90 days membership costs $29.99 every 6 months

Ongoing costs

Zerene was designed with sustainability in mind. Its individual components can be replaced as needed at a reasonable cost.

Replaceable components include:

  • Pressure tubes
  • Mouthguard
  • Moon Module

Additional Notes

  • One Zerene per smartphone
  • Zerene has sensors that collect data while you sleep.
  • Store Zerene out of reach of children and pets.
  • Zerene is FCC certified for use within the United States
  • Zerene is a wellness device, not a medical device, and while it provides valuable data it is not meant to replace advice from a dental or medical professional.
  • Zerene is not currently FDA cleared or approved. It is intended to be used as a general wellness product to help reduce nighttime teeth clenching and promote relaxation. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have concerns about bruxism or other dental conditions, we recommend consulting a healthcare professional.

Warnings

Do not use:

  • As a sports mouthpiece. The product is designed to absorb top-to-bottom pressure not shock absorption.
  • If you are under 18 years of age.
  • For more than three months without consulting your dentist.
  • If you have loose teeth or teeth that can wiggle.
  • If you have severe temporomandibular joint (TMJ) pain or clicking of the jaw.
  • If you have severe pain from teeth grinding, or other forms of tooth or jaw pain.
  • If you have dental implants, or wear dentures, braces or other dental appliances.

Ask a dentist before use if you have:

  • Major health problems or serious breathing or respiratory conditions.
  • Oral sores, bleeding gums or any gum disease.
  • Cavities that have no fillings, or loose fillings or caps.
  • Difficulty chewing or pain of the jaw, teeth or face.
  • Stop use and ask a dentist if:
  • You develop soreness, bleeding gums or any other reaction inside your mouth
  • You develop worse jaw pain, teeth pain, ear pain, headache, neck stiffness, or joint clicking when using this product.
  • The same symptoms persist after over a month of use.
  • The product disrupts breathing, feels uncomfortable, causes choking, or causes you to gag.
  • You have a change in your bite that persists more than a few minutes after removing the product.

See your dentist every six months.

This product does NOT contain latex.

If there is any damage to existing dental work or teeth during the use of the Zerene Impression kit or the Zerene device, Zerene and its affiliates are not liable.

A Few Things To Know Before Using Your Dental Impression Kit

1. Overview

This kit is designed to help you create an accurate dental impression at home. The impression will be used to fabricate a custom intraoral device intended to reduce the effects of bruxism (teeth grinding/clenching) with an integrated biofeedback component. Please read these instructions carefully before beginning the process.

2. Intended Use

Purpose: To capture a dental impression used for fabricating a custom intraoral device aimed at mitigating bruxism.

Biofeedback Component: The resulting device incorporates sensors that provide real-time feedback to help reduce bruxism behavior.

3. Important Safety Information & Warnings

Before proceeding, please note the following risks and precautions:

Dislodging Existing Dental Work:  

  – Risk: The impression process may cause temporary dislodgment of crowns, bridges, or other dental work.  

  – Mitigation: If you have any dental restorations or appliances, please inform us before use because these generally require alternative impression techniques such as through our dental professional network. Proceed gently with the impression tray; if you feel movement or discomfort near any dental work, remove the tray immediately and contact your dentist.  

Risk of Getting Stuck in the Mouth:  

  – Risk: There is a small risk that the impression tray or material may adhere or become lodged in the mouth, which could interfere with breathing or swallowing.  

  – Mitigation:  Do not use the kit if you are alone, if you have bridges or dental work that can become trapped within the material, or if you have difficulty managing the device.  Follow the instructions precisely and avoid forcing the tray into position.  If the tray feels stuck or you experience difficulty breathing/swallowing, remain calm, try to gently remove the tray, and if unsuccessful, seek immediate medical assistance.  

General Cautions:  

  – Ensure that you are in a well-lit, safe area where you can comfortably work without interruption.  

  – Use the provided gloves to maintain hygiene and reduce the risk of contamination.  

  – Do not attempt to modify or reuse any of the kit components.

4. Adverse Event Mitigation & Troubleshooting

 If Dental Work is Dislodged or Becomes Loose:

– Immediate Action: Remove the tray immediately.

– Do Not Reinsert: Do not attempt to reposition the dental work yourself.

– Contact a Professional: Call your dentist or dental provider for an evaluation as soon as possible.

 If the Tray or Material Becomes Stuck:

– Stay Calm: Do not panic if the tray or material appears to adhere to your mouth.

– Gentle Removal: Try to gently wiggle and remove the tray using steady, light pressure.

– If Unsuccessful: If the tray does not release or you experience difficulty breathing or swallowing, contact emergency services immediately.

– Follow-Up: After removal, monitor for any lingering discomfort and consult your healthcare provider if symptoms persist.

 General Troubleshooting:

– Incomplete Impression: If the impression is not complete, do not reuse the same materials. Follow the return or replacement instructions provided in your kit.

– Discomfort During Use: If you experience significant pain or discomfort during the process, stop immediately and consult a dental professional.

5. Storage and Disposal

– Storage: Keep all unused components in a cool, dry place away from direct sunlight until you are ready to use them.

– Disposal: Dispose of used impression material and disposable components according to local regulations. Do not flush any materials down the drain.

– Recycling: Refer to the packaging for information on recycling where applicable.

If further assistance is required, do not hesitate to contact our customer support team.